EMPOWER_CommunicationIsTheKey_18-20

2 COMMUNICATION IS THE KEY Communication is simply the act of transferring information from one place, person or group to another. Every communication involves (at least) one sender, a message and a recipient. ... These include our emotions, the cultural situation, the medium used to communicate, and even our location. Effective communication skills, specifically listening and engaging in true dialogue, can transform conflict. The goal is to turn the conflict into a discussion, which requires us to overcome emotions, engage our brain, and use active listening skills.